ca365's Privacy Policy
Your personal information is a sacred trust to us — this page clearly explains how ca365 collects, stores, and protects your data.
This Privacy Policy ("Policy") applies to all users of the ca365 platform. When you use ca365's website or services, you are considered to have accepted the terms of this Policy. We place the highest importance on your privacy and are committed to keeping your personal information safe. This Policy is effective in accordance with Bangladesh Standard Time (BST, UTC+6).
If you have any questions while reading this Policy, please contact our support team: [email protected]
What Information We Collect
ca365 collects various types of information to ensure service quality and maintain platform security. A detailed description of the information collected is provided below.
1.1 Registration and Identity Information
Information you provide when creating an account:
- Full name and date of birth
- Mobile number and email address
- Documents required for identity verification (National ID card or passport)
- Payment information for financial transactions (bKash, Nagad, Rocket, or Upay number)
1.2 Usage Information
When you use ca365's services, the following information is collected automatically:
- IP address and device type
- Browser type and operating system
- Time and duration of site visits
- Pages visited and activity logs
- Gaming activity, betting history, and transaction records
1.3 Cookies and Tracking Technologies
The ca365 website uses cookies and similar technologies. These technologies help improve your browsing experience, remember your preferences, and analyse site performance. You can control cookies from your browser settings if you wish, though some functionality may become limited.
Purpose of Data Use
ca365 uses the collected information for the following purposes:
| Purpose | Details |
|---|---|
| Account Management | To create, verify, and maintain your account. |
| Transaction Processing | To securely complete deposit and withdrawal requests. |
| Customer Support | To resolve your issues and provide assistance. |
| Security and Fraud Prevention | To protect your account and detect suspicious activity. |
| Service Improvement | To improve platform experience, game selection, and functionality. |
| Promotional Communications | To inform you about bonuses, offers, and updates with your consent. |
| Responsible Gaming | To verify age (21+) and promote healthy gaming habits. |
Data Sharing and Disclosure
ca365 does not sell your personal information to any third party. However, information may be shared in certain circumstances:
3.1 Service Provider Partners
Limited information may be shared with trusted service providers for payment processing (bKash, Nagad, Rocket, Upay), technology services, and security verification. These partners operate under strict confidentiality agreements and may only use the information for designated purposes.
3.2 Legal Obligations
If disclosure of information is required by law, court order, or direction of a competent authority, ca365 will comply with those legal requirements.
3.3 Fraud Prevention
Information may be shared with relevant authorities to assist in investigations relating to potential fraud, money laundering, or other illegal activity.
3.4 Business Transfers
In the event of a merger, acquisition, or sale of assets, user information may be transferred. We will notify you in advance if such a change occurs.
Data Protection Methods
ca365 applies industry-standard security technologies to protect your information. Our security framework includes:
- SSL/TLS Encryption: All data transmitted between the website and servers is encrypted.
- Secure Data Storage: Personal information is stored in encrypted form on secured servers.
- Access Controls: Only authorised personnel have access to personal information.
- Regular Security Reviews: Regular audits to identify and address potential vulnerabilities.
- Two-Factor Authentication (2FA): Option to add an extra layer of security to your account.
- Suspicious Activity Monitoring: Unusual logins or transactions are detected automatically.
However, complete security on the internet cannot be guaranteed. ca365 is committed to providing the highest level of protection, but users are also responsible for keeping their passwords confidential.
Data Retention Period
ca365 retains your personal information only for as long as necessary:
- Active Accounts: Information is retained for as long as your account remains active.
- Closed Accounts: Even after an account is closed, information may be retained for a specified period to meet legal and regulatory obligations.
- Transaction Records: Financial transaction data is retained for the applicable legal time period.
- Dispute Resolution: Information related to ongoing legal matters is retained until the matter is resolved.
Once the retention period ends, information is securely deleted or anonymised.
Your Rights
As a ca365 user, you have the following rights regarding your own information:
6.1 Right to Access Information
You can find out at any time what information ca365 holds about you. Contact us at [email protected] to do so.
6.2 Right to Correct Information
If your information is incorrect or incomplete, you may request a correction. Information can be updated through account settings or via support.
6.3 Right to Delete Information
In certain circumstances you may request deletion of your information. However, some information may need to be retained due to legal obligations.
6.4 Right to Restrict Processing
In certain cases you may request that the processing of your information be restricted.
6.5 Right to Opt Out of Promotional Communications
You can stop receiving promotional emails or messages at any time. This can be managed by notifying the support team or through account settings.
Protection of Minors
ca365 provides services only to individuals aged 21 or older. We do not knowingly collect information from anyone under the age of 21. Age is verified at registration and identity documents are checked in cases of doubt.
If we become aware that information has been collected from a minor, that information will be deleted immediately and the associated account will be closed.
International Data Transfers
To operate ca365's services, some information may be stored or processed on servers outside Bangladesh. In such cases we ensure that:
- Adequate safeguards are maintained during data transfers.
- Third-party service providers offer privacy protection equivalent to the standards in this Policy.
- All transfers are carried out in accordance with international data protection standards.
Third-Party Links and Services
The ca365 website does not contain links to third-party websites. However, our payment partners (bKash, Nagad, Rocket, Upay) and game software providers (Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, Microgaming, NetEnt, etc.) have their own privacy policies. ca365 is not responsible for the policies of these third parties.
When making transactions through a payment app, you are considered to have agreed to that service's terms and conditions.
Policy Changes
ca365 may update this Privacy Policy from time to time. If significant changes are made, we will:
- Publish a notice on the website.
- Notify you via your registered email.
- Clearly state the effective date of the updated Policy.
Continuing to use ca365 after a Policy change means you have accepted the updated Policy. We recommend checking this page regularly.
Complaints and Contact
Please contact us for any questions, concerns, or complaints regarding your privacy. ca365's support team provides assistance in both Bengali and English.
We are committed to resolving your complaints as quickly as possible.
Related Policies
Alongside the Privacy Policy, these pages may also be relevant to you: