FAQ
Answers to all your questions about ca365
From account verification to withdrawals — detailed answers to the most frequently asked questions by ca365 players, all in one place.
Whether you are joining ca365 for the first time or have been a player for a long time, small questions come up from time to time. On this page we have organised the most frequently asked questions into four sections: account verification, withdrawals, limits and controls, and deposits. The answers aim to provide accurate information at all times so your gaming experience remains uninterrupted. If you cannot find your question here, contact our support team directly.
Frequently Asked Questions
Account Verification
Yes, ca365 uses SSL encryption technology to keep all your personal information secure. Documents submitted for identity verification are used solely for account confirmation and are never shared with any third party. Protecting the privacy of your information is our highest priority.
Account verification ensures that the platform is being used by real individuals and that minors cannot open accounts. It keeps your account protected from unauthorized access and helps maintain a safe, fair gaming environment. ca365 is committed to remaining a trusted platform for all players.
Yes, this is very important. The name registered on your ca365 account must exactly match the name on your bKash, Nagad, Rocket, or Upay wallet. If the names do not match, withdrawal requests cannot be processed. Make sure you enter the correct name at the time of registration.
A National ID card (NID) is generally the most readily accepted. A valid passport or driving licence may also be submitted. The document must be clearly legible and must show your full name, date of birth, and photograph. The support team can provide further details about the process.
Verification is typically required before your first withdrawal request or when deposits exceed a certain amount. In some cases the system may automatically request verification for account security reasons. Completing verification as early as possible helps avoid any delays in the future.
Withdrawals
No, withdrawals from ca365 must always be made to a mobile wallet registered in your own name. Sending funds to someone else's bKash, Nagad, Rocket, or Upay number is not possible. This rule is strictly followed to ensure the security of your funds and to prevent fraudulent transactions.
At ca365, funds generally arrive in your mobile wallet within 15 minutes to 2 hours of submitting a withdrawal request. This timeframe is typically met as long as account verification has already been completed and there are no errors in the request.
Yes, ca365 offers withdrawals 24 hours a day, 7 days a week. Whether it is a weekend or the middle of the night, withdrawal requests are processed and funds are aimed to arrive within 15 minutes to 2 hours. If there is any unusual delay, please contact the support team.
The minimum withdrawal amount at ca365 is ৳800. The system will not process withdrawal requests below this amount. You can submit a withdrawal request once your balance is ৳800 or more.
Limits & Controls
Yes, ca365 values responsible gaming. You can set your own daily, weekly, or monthly deposit limit yourself. Setting a limit makes it easier to avoid overspending. Contact the support team to set or change your limit.
Online casino and betting is an entertainment activity for adults. To ensure that minors cannot access this type of platform, ca365 strictly enforces a 21+ age requirement. Age is confirmed during account verification, and if a user is suspected to be a minor, the account may be closed.
Watch for certain warning signs: betting beyond your budget, immediately placing more bets to recover losses after losing, taking time away from family or work to play, or feeling restless when not playing — these can be signs of a problem. If you experience feelings like these, let the support team know or visit our responsible gaming page.
If you feel you need a break, ca365 offers a cooling-off period — you can voluntarily suspend your account for a set period of time. If you need a longer break, you can request self-exclusion. For either of these options, contact the support team via 24/7 live chat or email.
Yes, decreasing a limit takes effect immediately, but increasing a limit may take some processing time — this is part of the responsible gaming policy. Contact the support team directly for any changes to your limits.
Deposits
After logging in to ca365, go to the deposit option and select bKash as your payment method. Make the payment to the designated bKash number and submit the transaction ID. If the details are correct, your casino balance is generally updated quickly. The minimum deposit amount is ৳500.
The minimum deposit at ca365 is just ৳500. This applies to every payment method — bKash, Nagad, Rocket, and Upay. With a deposit of just ৳500, you can start playing along with a welcome bonus.
First, wait a few minutes — sometimes there can be a slight delay due to network issues. If the balance still has not appeared after a long time, contact the support team via live chat or email with your payment transaction ID or screenshot. They will resolve the issue quickly.
Absolutely. ca365 supports Nagad and the process is just as simple as bKash. Select Nagad on the deposit page, make the payment to the designated number, and submit the transaction ID. The minimum deposit is ৳500 and this applies via Nagad as well.
ca365 does not charge any deposit fees of its own. However, your mobile wallet provider (bKash, Nagad, Rocket, or Upay) may apply a small charge according to their own transaction policy. For details about these fees, check the relevant wallet's app or website.
Still have questions?
If you did not find your answer above, our support team is always here for you — in both Bengali and English, 7 days a week, 24 hours a day.
Log in to ca365
24/7 Live Chat
Connect with our live chat for instant help with any issue.
Email Support
For detailed questions, email us at: [email protected]